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Know Your Customer (KYC): Reducing Risk Through Insight and Understanding

KYC is the process of verifying a business’s identity, financial health, and legitimacy. This includes:

  • Validating legal status and ownership structure
  • Reviewing financial statements and credit data
  • Understanding trade history with suppliers
  • Monitoring ongoing transactions for anomalies

KYC policies should extend far beyond prospects. An organization’s circumstances are constantly evolving. That’s why it’s essential to regularly reassess long-standing customers to ensure there have been no significant changes that could impact their ability to meet trade obligations.

Why KYC Matters

The industrial sector faces unique challenges:

  • High-value transactions: A single default can cause significant losses
  • Global exposure: Cross-border deals bring regulatory and geopolitical risks
  • Fraud risk: Shell companies and fake buyers are a real threat
  • ESG pressure: Ethical sourcing and transparency are under the spotlight

How KYC Reduces Credit Risk

A strong KYC roadmap enables companies to:

  • Make smarter credit decisions with accurate customer profiles
  • Prevent fraud by verifying legitimacy up front
  • Spot early warning signs of financial distress
  • Stay compliant with trade and anti-money laundering (AML) regulations
  • Reduce bad debt

Practical Steps

To integrate KYC effectively, businesses should:

  • Establish tiered KYC protocols based on transaction size and geography
  • Utilize advanced technology like AI to automate routine tasks and identity abnormal behavior
  • Train teams on red flag identification and compliance procedures
  • Maintain a detailed log of verification documents and customer credit history
  • Partner with credit reporting agencies like ProfitGuard, or consult credit and political risk specialists such as WTW, to gain deeper, data-driven insights

Bottom Line

Disclaimer: WTW hopes you found the general information provided here informative and helpful. The information contained herein is not intended to constitute legal or other professional advice and should not be relied upon in lieu of consultation with your own legal advisors. In the event you would like more information regarding your insurance coverage, please do not hesitate to reach out to us. In North America, WTW offers insurance products through licensed entities, including Willis Towers Watson Northeast, Inc. (in the United States) and Willis Canada Inc. (in Canada).

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